Refunds & cancellations

Template: confirm these terms with your team before launch.

Before onboarding. If you cancel before your onboarding call, you receive a full refund.

After onboarding. Once your personalised plan has been delivered, plans are non-refundable, but you may pause your plan once for up to 2 weeks.

How refunds are paid. Refunds go back to the original payment method via Razorpay and usually reach you within 5–7 working days.

Delivery. All services are delivered online. Nothing is physically shipped.